General

  • Do used Macintosh computers come with the system discs and manuals?

    Do refurbished Macintosh computers come with the system discs and manuals? Manuals and system discs are not included with refurbished Apple computers. The manual can be downloaded from the Apple website: http://www.apple.com/support

  • Do you have a picture of the item?

    Do you have a picture of the item? We don't have pictures of each individual refurbished Macintosh computer we sell. Expect some scratches and dings, as these are used computers. However, they are 100% functional and come with a 30 day warranty. If you are not satisfied, you can return it.

  • Do you have a privacy statement?

    Do you have a privacy statement? Yes we do. Click here to view the GainSaver Privacy Statement.

  • GainSaver Login My Account Password

    If you forget your GainSaver account password, it's easy to reset. Follow these steps: 1. On the account login page, next to the blue LOG IN button, you'll see "Forgot password?". Click "Forgot password?" You will be sent an email from GainSaver with a link to the Reset Password screen. 2. Cli...

  • How do I ask a question?

    How do I ask a question? Have a question? Help is just a click away. Use the GainSaver Customer Service feature to contact us regarding orders, shipping, tracking numbers or any other questions you have. Click Here for Customer Service Ask a question: Enter your name. Enter your email add...

  • How do I change my account information?

    How do I change my account information? When you sign up or place an order, your information is saved in My Profile. The next time you order, you won't have to enter it all over again. You can change any of the information in My Profile, including your name, password, email address, ship to add...

  • How do I create an account?

    How do I create an account? With an account at our store, you can save your profile, view pending and shipped orders, and contact our Customer Service. It's simple to create an account. Click here to create an account. When you are asked to log in, click the "Register Now" button. Enter the ...

  • How do I know my transaction is secure?

    How do I know my transaction is secure? Our website transactions are secured by state of the art security software. For more information, click on the security certificate, located in the bottom left navigation area, for verification of the security certificate's authenticity.

  • How do I log in?

    How do I log in? Follow these steps to log in to your account. Click here to log in. Enter your email address Enter your password Click the "Login" button If you don't have an account, you can create one.

  • How do I see replies from Customer Service?

    How do I see replies from Customer Service? When you use the Customer Service form, an email reply is sent to the email address you entered when you asked your question. Questions are answered with one business day. If you don't receive a reply, there are a few possible reasons. If it's been l...

  • I forgot my GainSaver password. How can I get it?

    I forgot my password. How can I get it? You password can be sent to your email address if you forgot it. Click here to log in. Click the "Forgot password?" link next to the "Log In" button. Enter your email address Click "Reset Password" button Check your email for instructions on how to res...

  • In what condition are the refurbished Macintosh computers?

    In what condition are the refurbished Macintosh computers? Most of the refurbished Macintosh computers sold by GainSaver are returned floor models and demo units. Because they have been previously owned, they have at least a few marks, scratches, dents and dings that are typical of refurbished e...

  • Is your site secure?

    Is your site secure? Yes, our advanced eCommerce website is secured with a Starfield Technologies Web Server Certificate. Transactions are protected with the most powerful technology available - up to 256-bit Secure Sockets Layer encryption.

  • Passwords

    Thank you for your recent Mac purchase. Set your password The Mac computer you received has no password set or admin is the password. You will want to set a password so you can access all the features. Follow these steps: 1. Click the "System Preferences" icon on the desktop. 2. In the Sys...

  • Technical Support

    Many of our customers have found this list of support resources to be useful in answering their questions and diagnosing system problems. Please check it out. The Apple website The best starting point for getting answers to Macintosh questions is the Apple website. There are dozens of resources...

  • What do you do with my information?

    What do you do with my information? The information you provide us when you sign up or make a purchase is never shared or sold to third parties. We respect your privacy. See our Privacy Statement for details. Click here to view the Privacy Statement.